QUESTIONS / ANSWERS

FREQUENTLY ASKED QUESTIONS

RUGS

Our carpets are entirely made in Saudi Arabia and more particularly in the blessed city of Medina.

Our carpets are of better quality thanks to a selection of high quality Saudi fabric and are therefore more resistant with a better durability.

Our carpets have been designed to fully meet the comfort of the believer, so it is justified through the thickness of each of our carpets which is 8mm. On average, the carpets coming from Turkey are between 2 and 4 mm thick except for the so-called thick carpets.

Being a production made exclusively in Medina, the labor is therefore much higher. The quality of the fabric and its selection also justifies an above average price.

INTERIOR FRAGRANCES

Our "Haram Fresheners" and "Rawda Fresheners" are scents used in the blessed mosque of Medina and in the Al Haram mosque and immerse us in the atmosphere of these sacred mosques.

MY ORDER / AFTER SALES SERVICE

Currently, we only work with the following service providers for the shipment of your packages:

  • Mondial Relay
  • Colissimo
  • Chronopost

We deliver in 48h once the order is validated.

For an appeal concerning a Colissimo parcel, you must go immediately to the post office within 48 hours of receipt of the parcel in order to establish a report.

You have received a defective package? Simply take a picture of it and send it to us at the following address: contact@almousalyn.com. When writing your complaint, please give us as much information as possible about this order:

  • Order number
  • Product name
  • Date of purchase
  • Name / First name(s) client

Contact our customer service immediately either by What's App or by email: contact@almousalyn.com
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